New Step by Step Map For Telus technical support
New Step by Step Map For Telus technical support
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Nonetheless, soon after examining the contract, I noticed it didn’t mirror the special discounts or strategy details talked about, including the 500GB of knowledge and additional reductions for pre-approved payments.
These brokers Operating from Telus Rewards, in place of maintaining the old faithful customers they make them disappear to search for other company
We're sorry to listen to about each one of these complications you've got expert with each tech support and billing. Be sure to send us A personal concept, and we’ll work to acquire you the assistance and adhere to-up necessary to take care of these concerns as soon as possible.
00 additional per month. While my agreement claims promo price is for two several years my bill suggests it is a single calendar year. Following shelling out an afternoon these days endeavoring to get support, following the 3rd human being I spoke they stated they're going to take a look at it and contact me back again. I did not get a contact back with responses. This is totally unacceptable. I regret signing up with Telus and may inform everyone I do know to never ever sign up with them. Away from curiosity I termed Shaw and immediately experienced the call answered and the individual I spoke with was obvious and articulate. Emotion trapped in a agreement and for the mercy of an enormous process which includes no assist for its customers.
You could only modify it. I waited for an hour or so within the mobile phone to talk to a human. He was practical, but needed to redirect me to another particular person. I used to be then on keep for another hour. They available me a better deal, but it really was not what was supplied online. All those offers are for new customers. As a loyal customer I would need to fork out $seventy eight when compared with $sixty for any new customer, for that service I needed.
I'm requesting a transparent breakdown of my contract, such as all applicable reductions, and a fair resolution to the issues I’ve expert. Furthermore, I talk to that someone critique the call recordings to understand the bad treatment I acquired from numerous brokers.
If my fears usually are not addressed, I will probably be pressured to escalate this more, such as on the Office in the President, the media, and the greater Enterprise Bureau.
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Settled conversations is going to be shut and saved for ninety days, and may be accessed within the Message Centre throughout the My TELUS application.
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My pro helped me with my problem and answered all of my follow-up queries. You telus billing support have the top people today Doing the job for you!
It occurred on Sunday which i had a terrible concern. But I had been delighted to discover that this website labored on weekends. And Helen granted me support, time, and tolerance to unravel the situation. I am so grateful I can't explain to!
Notice: if The subject isn't really nonetheless covered by TELUS Specialist Messaging, you'll be delivered which has a callback selection.
Hi Everybody, I ought to Call customer service in regards to modifying a payment arrangement. I wished to know when there is an e-mail or other strategy to Speak to them for the reason that I'm Doing work, and many periods I attempt to call and don't get to speak to a person just before I should cling up.
Yeah, I’m binding by a two yr deal regretably, I’m only four months in, but I did get someplace. I guess The executive Workplace known as me these days so I've a cellphone conversation with him in one hour. We’ll see how that goes.